Return Policy

RETURN POLICY

 

This return policy is valid for 14 days after the date of your purchase. Thereafter, we cannot accept your return.

CONDITIONS OF RETURN

 

The item that you want to return must be in its original packaging and be unused to be eligible for a return.
We do not accept returns of gift cards or vouchers.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Send your item to:
Plastilon Packaging,
628 Ella Street,
Rietfontein,
Pretoria, 0084

SALE ITEMS

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

 

We only replace items if they are defective or damaged. We need to be informed of defective or damaged stock within 48 hours after delivery. If you need to exchange it for the same item, send us an email at marketing@plastilon.co.za and send your item to:
Plastilon Packaging,
628 Ella Street,
Rietfontein,
Pretoria, 0084

REFUNDS

 

We will send you a notification when we have received your return. We will also inspect the returned product and inform you if your return has been approved or rejected (Based on the conditions of return).
If we approved your return, we will process your refund with a credit applied to your bank account which can take a few days.

If you have not yet received your refund, follow these steps:

  • Check your bank account
  • If you have done the above and still have not received your refund, please contact us at marketing@plastilon.co.za

SHIPPING

 

To return your product, you should post your product to:
Plastilon Packaging,
628 Ella Street,
Rietfontein,
Pretoria, 0084

Shipping your return item will be at your own cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.